Return Policy

We want you to be completely satisfied with your purchase from Afterpatch. If you are not satisfied, you may return eligible items for a refund or exchange within 10 days of receiving your order.

To be eligible for return, your item must meet the following criteria:

- Return must be initiated within 10 days of the delivery date

- The item must be returned in the original, unused, and resalable condition with all original packaging, tags, and accessories intact.

- A receipt, order confirmation email, or proof of purchase is required.

To start a return, please follow these steps:

  1. Email our support team at support@afterpatch.net with your Order Number and the item(s) you wish to return. Please state the reason for the return (e.g., wrong order, defective, changed mind). Attach any photos of the damage or defect.

  2. Once your return is approved, we will email you a prepaid return shipping label and instructions on how to send back your package.

  3. Package your item securely and drop it off at the designated carrier location.

Shipping Costs for Returns

- If the item is damaged, defective, or wrong, we will cover the return shipping costs and you will receive a full refund or a free exchange in store credits.

- In other cases, the customer is responsible for the return shipping cost. The shipping label fee will be deducted from your refund.

Exchanges

If you need to exchange an item for a different size or color, please follow the return instructions above and indicate you would like an exchange. Exchanges are processed once the original item is received and are subject to inventory availability.

Refunds

- Once we receive and inspect your return, we will process your refund. (Typically within 3-5 business days)

  • All refunds will be credited back to your original method of payment

- Please allow an additional 5-10 business days for the refund to reflect in your account

As a New York-based retailer, we are required to advise you:

This policy is conspicuous and accessible via a hyperlink prior to requesting billing information on our website.

Customers are entitled to a written copy of this store's refund policy upon request.

Our Mission

Our mission at Afterpatch is to make gentle, effective skincare accessible to anyone with sensitive skin through honest education, full transparency, and affordable price.

In a skincare industry dominated by over-hyped ingredients and trends, finding skincare perfect for your skin is overwhelmingly difficult especially when you have sensitive skin. We aim to make the product selection process seem simple in comparison.

With an emphasis on gentleness, we avoid harsh actives in lieu for ingredients scientifically proven to soothe the skin.

Each one of our products is tailored towards one specific, clearly communicated problem. For each one of our products, we aim to provide the maximum amount of information.

This is how we create meaning and clarity within an industry filled with vague promises.

Our Origin Story

Afterpatch was founded because our founder lived the problem Afterpatch is trying to solve. As a teen with extremely sensitive skin, severe acne, and insecurity, he spent hundreds of dollars as well as hours on skincare products. Falling for marketing hype, listening to bad advice, researching, buying expensive products, testing, and cycling through products that always seemed to make things worse. he thought to himself, "Finding a good product for sensitive skin should never be this hard."

That's when Afterpatch was started.

Who are We For?

Meet the Founder

Heyo, my name is Andrew Zhao and I am the founder of Afterpatch! A "fun" fact, I like to draw and do graphic design, which is why Afterpatch was originally going to be also more focused on creating acne patches with fun designs drawn by me! Unfortunately, I am broke (as of writing this) so that is not in the question, at least not yet.

Another not so fun of a fact, I used to struggle with severe appearance issues. Most of it stemmed from my severe acne, exacerbated by my sensitive skin.

Finding the right skincare products for me was a tedious, expensive experience. I spent hundreds of hours researching every ingredient inside of every product. So, I wanted to start my own company using my knowledge so I can do right where everyone else is doing wrong because you know as they say, if you want something done right, you better do it yourself. Or let a professional handle it.

I also really like chemistry! Pretty fun stuff, mixing chemicals and (hopefully) not accidentally making a carcinogen. Creating the right product is like a problem-solving with science, and it is especially important to get it right when you have sensitive skin.