Refund policy

We want you to be completely satisfied with your purchase from Afterpatch. If you are not satisfied, you may return eligible items for a refund or exchange within 10 days of receiving your order.

To be eligible for return, your item must meet the following criteria:

- Return must be initiated within 10 days of the delivery date

- The item must be returned in the original, unused, and resalable condition with all original packaging, tags, and accessories intact.

- A receipt, order confirmation email, or proof of purchase is required.

To start a return, please follow these steps:

  1. Email our support team at support@afterpatch.net with your Order Number and the item(s) you wish to return. Please state the reason for the return (e.g., wrong order, defective, changed mind). Attach any photos of the damage or defect.

  2. Once your return is approved, we will email you a prepaid return shipping label and instructions on how to send back your package.

  3. Package your item securely and drop it off at the designated carrier location.

Shipping Costs for Returns

- If the item is damaged, defective, or wrong, we will cover the return shipping costs and you will receive a full refund or a free exchange in store credits.

- In other cases, the customer is responsible for the return shipping cost. The shipping label fee will be deducted from your refund.

Exchanges

If you need to exchange an item for a different size or color, please follow the return instructions above and indicate you would like an exchange. Exchanges are processed once the original item is received and are subject to inventory availability.

Refunds

- Once we receive and inspect your return, we will process your refund. (Typically within 3-5 business days)

  • All refunds will be credited back to your original method of payment

- Please allow an additional 5-10 business days for the refund to reflect in your account

As a New York-based retailer, we are required to advise you:

This policy is conspicuous and accessible via a hyperlink prior to requesting billing information on our website.

Customers are entitled to a written copy of this store's refund policy upon request.